Policy
Payment & Cancellation
Booking Terms & Conditions
The Terms and Conditions noted below are applied to all bookings with Waitomo Village Chalets.
Persons under 18 years of age must be accompanied by an adult when staying at Waitomo Village Chalets. By submitting a booking on this website, you warrant that at least one of the guests who will be staying is 18 years of age or over. If sufficient identification cannot be presented on arrival, Waitomo Village Chalets reserves the right to refuse to honour the booking.
Guests will be required to present a valid credit card on arrival to cover the cost of the booking, any incidentals incurred and/or any damage caused by you to your room (fair wear and tear excepted) during the stay. Guests unable to provide a valid credit card will be required to make full payment of the cost of the booking together with a NZD$200 cash bond on arrival.
All payments, including settlement of your account on your departure, are to be made in NZ currency.
In making a booking the guest agrees to comply with the rules and regulations of Waitomo Village Chalets, any breaches of the park rules may result in cancellation of the booking without refund and/or a $200 park disruption charge.
Waitomo Village Chalets reserves the right to cancel or modify a booking where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the booking contains, or has resulted from, a mistake or error. No booking will be refunded onto a different card than the one originally used for payment.
The rates displayed on Waitomo Village Chalets website are not commissionable to registered travel agents, including the International Association of Travel Agents.
Waitomo Village Chalets makes its best efforts to ensure that the information available on its website is accurate. However, Waitomo Village Chalets cannot and does not guarantee that the website is free from errors or faults. Waitomo Village Chalets does not accept liability for any errors or omissions on its website and reserves the right to change information published on the website at any time.
Waitomo Village Chalets does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website.
Waitomo Village Chalets recognises the privacy concerns of its customers, clients, guests, contacts, and the users of its website. We store your details in our Property Management System as a profile. Which in the future can be used for any other bookings which will already have your preferences mentioned so we can cater all your needs.
Payment Terms
All reservations made through this website must be accompanied by valid credit card details and the card will promptly be charged the full value of the booking (usually within 24hrs). A 2.5% surcharge applies to all credit card payments.
The prices indicated are per room or bed, for the number of people and the date(s) selected previously, unless otherwise specified (packages).
All rates are quoted in NZ dollars on a per night basis and include 15% GST. All accounts must be settled directly with Waitomo Village Chalets in New Zealand dollars.
You must be 18yrs or over to make a reservation. Proof of ID may be required on arrival and presentation of a credit card (it does not need to be the same card as used for booking).
Cancellation & Refund Policy
If your booking was made directly with the property (including bookings made by phone/email and on our website, unless marked as non-refundable), a 10% administration fee (minimum $20) applies if you cancel at least 72hrs prior to your arrival date; if you cancel less than 72hrs prior to arrival or do not arrive for your booking, a 100% cancellation fee applies.
Group Cancellation Policy
If you cancel more than 21 days before your arrival date a cancellation fee of 10% of the total booking cost (minimum $20) applies; if you cancel 21 days or less before your arrival or do not arrive for your booking, a 100% cancellation fee applies.
If you have booked a non-refundable rate, a 100% cancellation fee applies at any time.
Please read property rules & information on website.
Refunds will only be made to the credit card debited for the original transaction.